Communication

Do I need to schedule a call every time?
Yes. Scheduled phone calls (along with emails) are the only way to reach a team member. Due to the number of clients we currently manage, we cannot acce...
Mon, Dec 28, 2020 at 12:17 PM
Can I send texts to the team about my project?
No. We only respond to inquiries via email and scheduled calls.
Mon, Dec 28, 2020 at 4:15 AM
How can I reach the team?
Our team can be reached via two methods: email - support@thebluesurge.com phone - calendly.com/thebluesurge/20min
Mon, Dec 28, 2020 at 12:08 PM
Is Blue Surge open on weekends and holidays?
Yes, our team works on weekend and select holidays. Please refer to our calendar for our most updated availability. 
Mon, Dec 28, 2020 at 12:11 PM
What are your business hours for clients?
Our service hours for phone calls are generally 9 AM - 11 PM daily but may vary, depending on staff availability, special events, inclement weather, etc. Pl...
Mon, Dec 28, 2020 at 12:12 PM
How do calls take place?
Calls are defaulted to standard phone calls. Zoom meetings may be set up upon request.
Mon, Dec 28, 2020 at 12:13 PM
How often is your calendar availability updated?
Our calendar availability for calls is updated weekly.
Mon, Dec 28, 2020 at 12:14 PM
What is the buffer window?
Please note there is a six (6) hour lag window before you will be able to have a scheduled call (i.e., If you attempt to schedule a call on our calendar on ...
Mon, Dec 28, 2020 at 12:15 PM
How long do responses take via email?
We're working diligently on reducing on responses times from on emails that require a direct reply from 3 - 5 business days down to 2 - 3 business days...
Mon, Dec 28, 2020 at 12:19 PM
How do I whitelist your emails?
Use this link to whitelist our emails so that they will always enter the 'Primary' tab in your inbox (especially if you're using Gmail): http...
Mon, Dec 28, 2020 at 12:37 PM