Communication
Yes. Scheduled phone calls (along with emails) are the only way to reach a team member. Due to the number of clients we currently manage, we cannot acce...
Mon, Dec 28, 2020 at 12:17 PM
No. We only respond to inquiries via email and scheduled calls.
Mon, Dec 28, 2020 at 4:15 AM
Our team can be reached via two methods: email - support@thebluesurge.com phone - calendly.com/thebluesurge/20min
Mon, Dec 28, 2020 at 12:08 PM
Yes, our team works on weekend and select holidays. Please refer to our calendar for our most updated availability.
Mon, Dec 28, 2020 at 12:11 PM
Our service hours for phone calls are generally 9 AM - 11 PM daily but may vary, depending on staff availability, special events, inclement weather, etc. Pl...
Mon, Dec 28, 2020 at 12:12 PM
Calls are defaulted to standard phone calls. Zoom meetings may be set up upon request.
Mon, Dec 28, 2020 at 12:13 PM
Our calendar availability for calls is updated weekly.
Mon, Dec 28, 2020 at 12:14 PM
Please note there is a six (6) hour lag window before you will be able to have a scheduled call (i.e., If you attempt to schedule a call on our calendar on ...
Mon, Dec 28, 2020 at 12:15 PM
We're working diligently on reducing on responses times from on emails that require a direct reply from 3 - 5 business days down to 2 - 3 business days...
Mon, Dec 28, 2020 at 12:19 PM
Use this link to whitelist our emails so that they will always enter the 'Primary' tab in your inbox (especially if you're using Gmail): http...
Mon, Dec 28, 2020 at 12:37 PM